Personification of 'Sorry' (Poem)

I am hesitant
I am a courtesy text
I am measured politeness

I am naive
I am an empty grand gesture
I am a balm veiled as a suture

I am rare
I am a pearl of sincerity rolling down a cheek
I am the solace that both seek

I am powerful
I am the first step in the right turn
I am your faith restored in the world